1. Minimum order quantity
Q: What is your minimum order quantity?
A: Most of our instruments minimum quantity are 1 set, but a few analyzer with different MOQ.
2. Delivery time
Q: What is the delivery time of your vis spectrophotometer?
A: In general, the delivery time of most to our machine are about 5-7 days, customized machine would be delivered as the negotiation and our clients.
Q: Can the VIS spectrometer be customized as we need, such as put on our logo?
A: Surely our machine can being customized as your need, put on your logos is also available.
4. Timely after sale?
Q: About the after-sale service, can you solve the problems occurred to your overseas customer in time?
A: The warranty of our machine are normally months, during this period, we would arrange the international express immediately, to make sure the replace parts to be delivered as soon as possible.
5. On-site installation equipment?
Q: After we placing a order, would you arrange the installation from the machine at present?
A: All the rogue would is tested before delivered, so almost of them can is used directly, also our machine is easy to be DWORD, if your customer needs our assistance, we'll be pleased to Arrange the installation, but all the cost would be to charged by you.
6. How to obtain after sale?
Q: How can I get the after-service?
A: We'll send you the spare parts by free if the problems caused by us. If it is the men-made problems, we also send the spare parts and however it is charged. Any problem, your can call us directly.
7. Is it a factory?
Q: Is this a manufacturer, trading company or a third party?
A: We are a manufacturer.
8. Hotel Reservation
Q: If I would need to stay at your place for few days, is it possible to book the Hotel for me?
A: It ' s always my pleasure, hotel booking service is available.
8. Free Samples
Q: Can you send me spectrophotometer samples?
A: As our product are machinery equipment, it ' s difficult to send your samples, however, we can send you catalog, warmly welcome your to come visit our company.
9. Product level?
Q: Which level of quality is your products?
A: Since we export many instruments to oversea, so we catch the quality are very strict, and before shipping, our engineer would test the equipment for on least three times, ensure the analyzer is Perfect when customers get it.
10. How to ensure that the goods are not damaged on the road?
Q: As the shipping period would take long time, how can you make sure the machine won ' t to broken?
A: We'll make perfect package before shipping, and for some heavy instruments, we'll using the wooden carton, to make sure the goods would is safe on the way.
11. Payment Method
Q: May I know which payment would is accepted by your company?
A: We accept Tt/credit Card/paypal/western UNION/LC, etc.
12. How can I trust you?
Q: Can I trust your company?
A: With 10-years-professional design, we can provide your suitable suggestion and lowest price. And we is being gold member of the Alibaba for many years.
13. Delivery Time
Q: When would you be ship the goods after we did the payment?
A: Normally, for most of the instruments, we'll ship about 5 days after receive your payment.
14. Delivery Logistics
Q: Which method you would send the goods?
A: We can ship the goods by air and by express to sea.
15. Send to Chinese forwarder?
Q: We have cargo agent in China, can your just help us send the goods to my agent address?
A: Yes, we can.
16. Is there a spot?
Q: Do you have your instruments?
A: Yes, some instruments have stock in our warehouse.
17. Ali orders?
Q: Can I place order to you via Alibaba. com?
A: Yes, course.
18. A lot of concessions?
Q: Can I get a further discount if place big quantity?
A: Yes, course. The more quantity, the more discount.
19. Do you have an advantage in price?
Q: Is your price competitive?
A: Only the quality machine we supply. Surely we'll give you best factory price based on Superior product and service.
20. Accepted currency?
Q: Which currency you would accept?
A: We accept US dollars, EUR, RMB.